Streamline RFP and Client Inquiry Management
Your Sales team drives the firm's growth through high-value client engagements. You need a fast, organized way to handle inquiries, RFPs, and partner questions. OneDesk ensures professional, timely communication with every prospect.
Trusted by Engineering Firm teams around the world
Missing Out on Opportunities Due to Slow Response
In the competitive world of engineering contracts, speed matters for RFPs and initial inquiries. OneDesk ensures every inquiry from a potential client or partner becomes an instant ticket. Set up Service Level Agreements (SLAs) for urgent inquiries. Never let a high-value opportunity slip away.
Tracking Follow-Ups and Communication with Key Clients
Juggling communication with high-value clients and partners in email is risky. OneDesk logs all communication, notes, and activity within the ticket. This creates a complete history of every interaction. Keep a clear, auditable record for all major engagements.
Organized Ticketing for Client and Partner Relations
Connect your main business development or sales email to automatically create tickets. Use custom views to filter by "New RFP Inquiry," "Sponsorship Request," or "Technical Due Diligence." Track your team's response speed using key metrics.
Automate Lead Assignment and Follow-Up Workflows
Use automation to speed up lead qualification and assignment. Automatically route any high-value ticket mentioning "major infrastructure project" to the relevant Partner. Instantly send a "Thank You" email when a new inquiry is received. This ensures fast, consistent outreach.
Portal for Client Inquiries and Self-Service Resources
Provide a dedicated portal where prospects and partners can submit detailed inquiries and track their status. The portal is a professional way to manage ongoing relationships. Use the Knowledge Base to host case studies, firm capabilities, and partnership FAQs. This frees up your sales team's time.
AI Summarizes Partner Inquiries and Drafts Responses
Complex inquiries from corporate partners often involve multiple technical and commercial questions. AI can summarize long emails, pulling out the main partnership needs or questions. It can help draft professional, tailored replies for common follow-up questions. This speeds up your engagement cycle.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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