Smooth Operations for Labs and Staff Services
Operations manages the daily logistics of the institution, including procurement, lab services, and facilities. You need a solution to handle diverse requests and process improvement projects. OneDesk centralizes all your operational workflows.
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Inefficient Handling of Lab and Staff Requests
Operations manages constant, varied service needs (supplies, space, logistics) from staff and research labs. OneDesk turns these requests into trackable tickets. This ensures consistent service delivery and clear communication with staff and researchers. Improve efficiency across the institution.
Easy Submission for All Institutional Services
Provide an internal portal for staff and PIs to submit requests for lab supplies, space allocation, or procurement needs. Connect the Operations email to capture vendor communications instantly. Use SLAs for critical services like urgent supply orders or emergency facility repairs. Custom views organize requests by service type (e.g., Procurement, Lab Services).
Manage Procurement and Process Improvement Projects
Treat institutional initiatives like a new lab safety protocol rollout or a major equipment purchasing project as structured projects. Break the work into clear, assignable tasks. Track time and resources used for cross-departmental projects. This ensures organized execution of all operational changes and improvements.
Automate Service Workflows and Asset Tracking
Automatically route a lab supply order request to the specific procurement specialist. Set up rules to send a notification to the requester once an order has been delivered. Create recurring tickets for routine inspection of lab safety equipment. Automation ensures consistent, timely service delivery.
Track Operational Spend and Vendor Contracts
Operations manages significant institutional spending on equipment, supplies, and services. Track time spent on internal process improvement initiatives or staff training. Create and track quotes from external suppliers for services like cleaning or specialized maintenance. Use invoicing to match against vendor bills and control departmental costs.
AI for Process Documentation and Request Triage
The AI assistant can draft clear, official documentation for new lab safety or procurement policies. Use AI to summarize long vendor contract proposals. It can help categorize incoming staff questions about supply ordering or facility access. This saves time on writing and ensures clarity in communication.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
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