Manage Development Sprints and Client Deployment
Your Engineering team writes, tests, and deploys client websites and web applications. You need a system to manage sprints, bug fixes, and deployment for multiple client projects. OneDesk is your unified web development work platform.
Trusted by Web Development Agency teams around the world
Unorganized Client Backlogs and Scattered Bug Reports
Agency engineering deals with a constant flow of feature requests, bug reports, and maintenance tasks from diverse clients. OneDesk centralizes all client input into a unified backlog. Prioritize critical client site issues over low-priority feature enhancements. Improve code quality and velocity.
Centralized Ticketing for Client Issues and Features
Provide a portal for QA and client contacts to submit detailed bug reports and feature requests. Connect your internal support email to capture high-priority production issues. Use SLAs for immediate response to critical client site outages. Custom views let the Front-end team see one queue and the Back-end team another. Development is focused.
Plan Sprints and Client Website Releases
Manage the development of new client website features or major site upgrades as structured projects. Break the project into technical tasks with dependencies. Assign specialized work to specific engineers. Use Kanban boards or Gantt charts to track sprint progress and client release timelines. Ensure on-time delivery.
Automate Backlog Triage and Deployment Workflows
Automatically assign new bug reports to the engineer who last worked on that client's code module. Set up rules to move a feature task to 'Client Review' once the code is deployed to staging. Send automatic notifications to the Account Manager when a feature is complete. Automation speeds up the development lifecycle.
Quote for Development Work and Invoice Time
Generate quotes for new web development or custom feature projects for clients. Log billable time for all work on client features, maintenance, and projects. Track internal non-billable time for R&D or technical debt reduction. Use this data to manage client profitability and invoice accurately.
AI Code and Bug Analysis
Debugging takes time. OneDesk’s AI can help analyze error logs pasted into tickets. It can suggest potential causes. Use the AI chatbot to update project managers on status. It acts as a technical assistant for the team.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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