Streamline Design Request Fulfillment for BPO Clients
Your BPO design team is under pressure to deliver high-volume, quick-turnaround creative work for clients. You need a system to manage client intake, revisions, and SLAs. OneDesk organizes all creative fulfillment projects.
Trusted by Business Process Outsourcing teams around the world
Stop Losing Client Design Revisions in Email Threads
You receive countless design requests, revisions, and approval emails from multiple clients. OneDesk turns every client email into a trackable ticket. This centralizes all assets and feedback, ensuring you deliver exactly what the client asked for.
No Clear Way to Track Time Against Client Service Level Agreements
Your BPO contract relies on meeting strict turnaround times. OneDesk lets you set Service Level Agreements (SLAs) for each client or service tier. Automatically prioritize design tickets that are close to breaching the SLA. Prove your commitment to speed.
Centralized Ticketing for Client Design Fulfillment
Manage all client creative tasks in one place. Connect your client intake emails to auto-create tickets. Use custom views to filter by "Client X Logo Request" or "Tier 1 Rush Job." Track time spent on each ticket for accurate billing.
Automate Triage and Assignment Based on Client SLA
Automation handles initial request sorting, saving team time. Automatically tag requests from premium clients as high-priority. Route any "Website Banner" request to the correct designer instantly. Use automation to notify the project manager when a ticket is nearing its SLA.
Client-Facing Portal for Request and Approval Tracking
Provide a branded portal where clients can submit requests and check the status of their project. Clients can attach files and approve final designs directly in the portal. This improves client satisfaction and reduces manual status updates from your team.
AI Summarizes Client Feedback and Drafts Professional Replies
Client revision feedback often comes in long, demanding emails. The AI can summarize long email threads of feedback, extracting the core changes needed. It can also help draft clear, professional replies to clients. This speeds up revisions and final delivery.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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