Centralize Marketing and Visitor Experience Requests
Your Marketing team drives visitor attendance and public programming. You need a system to manage high-volume requests and maintain brand identity. OneDesk organizes all creative and communication needs.
Trusted by Libraries & Museum teams around the world
Juggling Ad-Hoc Requests from Exhibit, Education, and Retail Teams
Requests for new exhibit ads, educational program flyers, and gift shop promotions come from everywhere. OneDesk centralizes all internal marketing needs—email, forms, portal—into one trackable queue. Keep brand control consistent across the institution.
Slow Approval Cycles for Critical Public Relations and Event Content
Promotional content needs quick approval before public release. OneDesk lets you set up automatic workflow paths for content review. Route event press releases to PR and legal for fast sign-off. Speed up your time to publication for key programming.
Organized Ticketing for Institution Marketing Requests
Centralize requests for content, social media, web updates, and photography. Connect your marketing intake email to auto-create tickets. Use custom views for "Exhibit Promotion" or "Visitor Program Flyer." Use SLAs for time-sensitive tasks like event announcements.
Automate Content Triage and Brand Compliance Checks
Automation helps you maintain institutional consistency instantly. Automatically tag requests that mention an external partner for legal review. Route any "Social Media Content Request" ticket to the appropriate specialist. Use rules to ensure all required information is attached before routing.
Branded Portal for Staff Marketing Requests
Give staff a simple portal to submit their marketing needs. The portal allows them to track the status of their flyer, social media post, or ad campaign. Use the Knowledge Base to host brand guides and approved communication templates. This improves self-service.
AI Summarizes Stakeholder Feedback on Campaign Drafts
Feedback on major campaign drafts comes from directors, curators, and education staff. AI can summarize long email threads of stakeholder revisions. It pulls out the concrete, actionable changes for your content team. This accelerates the final campaign launch.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
