Centralize Public Information and Communication Requests
Your Marketing/Communication team manages public relations, emergency alerts, and community outreach. You need a system to manage high-volume requests and control public messaging. OneDesk organizes all communication needs.
Trusted by Municipal Service teams around the world
Juggling Ad-Hoc Requests from Every City Department
Departments need to announce new services; the mayor needs press releases. Requests come from all directions. OneDesk centralizes all internal communication needs—email, forms, portal—into one trackable queue. Keep messaging consistent for the public.
Slow Approval Cycles for Critical Public Safety and PR Content
Public service announcements and official statements need immediate, authorized sign-off. OneDesk lets you set up automatic workflow paths for content review. Route urgent safety alerts to the Mayor's office and Legal for fast approval. Speed up your time to public notification.
Organized Ticketing for City Communication Requests
Centralize requests for content, media relations, web updates, and public service announcements. Connect your communication intake email to auto-create tickets. Use custom views for "Emergency Alert" or "Council Event Promotion." Use SLAs for time-sensitive tasks.
Automate Content Triage and Public Safety Checks
Automation helps you maintain public trust instantly. Automatically tag requests that mention "crisis" or "public safety" for immediate high-priority review. Route any "Website Update Request" ticket to the Webmaster. Use rules to ensure all required information is attached before routing.
Branded Portal for City Staff Communication Requests
Give city staff a simple portal to submit their communication needs. The portal allows them to track the status of their press release, social media post, or public notice. Use the Knowledge Base to host brand guides and approved communication templates. This improves self-service.
AI Summarizes Stakeholder Feedback on Public Service Announcements
Feedback on major public service announcements comes from directors, legal, and the executive team. AI can summarize long email threads of stakeholder revisions. It pulls out the concrete, actionable changes for your content team. This accelerates the final campaign launch.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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