OneDesk Features Index

OneDesk's Features Index

OneDesk offers many powerful features for your helpdesk, project management, and professional service automation needs. Find the features that can help you and your team maximize time and efficiency. Reference this index to find the features that you need and learn more about them.

Want to see how OneDesk’s features compare to other helpdesk, project management, or PSA software?

Helpdesk Ticketing System
	Customer Support	Multiple Ways to Create Tickets
	Team Management	Support Request Forms
	Email to Ticket	Key Performance Indicator
	Agent Communication	Customer Feedback & Satisfaction Surveys
	Canned Responses / Saved Replies	Tracking Time Spent on Tickets
	Knowledgebase	Auto Ticket Routing
	Creating Tickets from Live Chat	Data Exporting
	Tickets Analytics	Create Tickets Automatically
	AI Suggested / Generated Replies
Project Management Solution
	Project Portfolio Management	Tracking Task Activity
	Tracking Time Spent on Tasks	Reporting
	Key Performance Indicator	Customizable & Shareable Work Views
	Team Management	Agile Project Management
	Task Scoring & Planning	Resource Management
	Assignment Management	Project Collaboration with Teams
	Client Project Collaboration	Team & Customer Communication
	Cloning from Project Templates	Sharing Projects with Customers
	Sharing with Users & Teams	Project Roles & Permissions
	Auto-Triage	Private Projects & Project Archiving
	Data Exporting	Projects Analytics
	Task Dependencies	Automate Task Creation
	Calendar	Gantt Chart
	Workload View	Kanban Board
	Resource Planning	Milestones
Administrative Roles/Capabilities
	Security Roles & Permissions	Company Preferences
	Language	Single Sign-On
	Two-Factor Authentication (2FA)	HIPAA Compliance
	On-Premise	Private Cloud
Ticket Management
	Tracking Time Spent on Tickets	Tracking Ticket Activity
	SLA Management	Ticket Assignment
	Customer Requests to Tickets	Ticket Detail Panel
	Macros	Reporting
	Key Performance Indicator	Configurable Work Views
	Linking Tickets	Subtasks / Subtickets
	Notifications	Ticket Collaboration
	Resource Allocation	Customer Satisfaction Scoring
	Custom Fields	Printing Tickets
	Combined View for Tickets & Tasks	Merging Tickets
	Configurable Statuses	Configurable Ticket Types
	Automate Ticket Creation	Conditional Fields
	Prompt to Change Lifecycle	Ticket Templates
	Importing Tickets
Task Management
	Tracking Task Activity	Task Assignment
	Task Detail Panel	Macros
	Key Performance Indicator	Configurable Work Views
	Linking Tasks	Subtasks
	Notifications	Tracking Time Spent on Tasks
	Collaboration	Reporting
	Resource Allocation	Customer Communication
	Custom Fields	Printing Tasks
	Sharing Projects with Customers	Sharing with Users & Teams
	Combined View for Tickets & Tasks	Merging Tasks
	Configurable Statuses	Configurable Task Types
	Task Dependencies	Automate Task Creation
	Linking Items & Linked Item Relationships	Conditional Fields
	Required Field to Change Lifecycle	Task Templates
Communication Channels
	Live-Chat Messenger	Customer Portal
	Web Widget	Client Collaboration
	Team & Customer Communication	Notifications
	AI Chatbot	Community / Help Forum
Financials
	Budget Management	Invoicing
	Quoting	Prepaid / Block of Hours
Customer Management
	Custom Fields	B2B Customer Service
	Customer Relationship Management	Sharing Projects with Customers
	Importing Customers
	Multiple Services
User Management
	Agent Performance Monitoring	Team Management
	User Activity Tracking	Custom User Management Views
	Custom Fields	Tracking User Timesheets
	Communicating with Users & Teams	Sharing with Users & Teams
	Importing Users	Users Analytics
Email Management
	Automated Emails	Email Tracking
	Email Customization	Create Your Own Email Templates
	Use Your Own SMTP Server	Monitor Incoming Ticket Creation
	Email Queues
Automation
	Workflow Automations	Automated Bot Responses
	Automated Emails	Create Tickets and Tasks Automatically
	Automatic Time Tracking
Integrations
	Out-of-the-Box Integrations	Zapier
	Single Sign-On	Connect to Office 365
	Connect to Google Workspace	API
Mobile Solution
	Mobile App	Mobile Browser Application
	Mobile Customer Portal	Mobile Knowledgebase
	Mobile Time Logging

OneDesk's Features Index

Helpdesk Ticketing System

Project Management Solution

Administrative Roles/Capabilities

Ticket Management

Task Management

Communication Channels

Financials

Customer Management

User Management

Email Management

Automation

Integrations

Mobile Solution