4. Industry Applications

Cingulum Health Uses OneDesk to Enhance their Patient Management Workflow

4. Industry Applications / By

For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently switched over to using OneDesk.  With OneDesk’s combination of support and project management features, this leading clinic has been able to streamline their operations, allowing […]

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Introducing: Odie OneDesk’s AI Assistant

3. Release Notes, 4. Industry Applications / By

Introducing your AI assistant The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate

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Help Desk for Education – Why You Need One and What to Look For

4. Industry Applications / By

What is the role of a help desk for education? When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education

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Strategies for Agency Time Tracking

2. Best Practice, 4. Industry Applications / By

Agency time tracking refers to the process of monitoring and recording the amount of time that an agency and their employees spend on client projects and tasks. Agency is a broad term encompassing businesses such as: government agencies, marketing agencies, and creative services. In today’s blog we’ll look at some strategies to implement and utilize time

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Professional services software integrated with QuickBooks

1. How to use OneDesk, 4. Industry Applications / By

Professional Services Automation (PSA) software enables your business to easily and accurately log time, plan client projects, and provide continuous client support. With a QuickBooks integration, you can sync data from the PSA tool easily. For example, you can generate invoices from time logged within your PSA tool, then send over those invoices right to

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12 Must-Have Features of PSA Software

4. Industry Applications / By

In today’s fast-paced business world, finding the right tool to streamline your organization’s processes is crucial. Whether you’re a seasoned project manager or a curious entrepreneur, we’ve got you covered. In this blog, we’ll explore 12 must-have features to look for in a PSA software. From service request management, to invoicing, and capacity planning, we’ll

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Benefits of PSA Tools for Managed Service Providers

4. Industry Applications / By

What are Managed Service Providers (MSPs) Managed Service Providers (MSPs) make sure businesses can focus on providing their core services by handling the IT side of things. Managed service providers keep everything running smooth, from managing a company’s networks to setting up servers and tackling cybersecurity.  Challenges of MSPs Running an MSP comes with its

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Guide: Design Project Management

4. Industry Applications, 7. Project Management Lab / By

Creative project managers need to oversee multiple projects simultaneously. Juggling tight deadlines while keeping the creativity flowing is no easy task. A design project management software can help managers and teams manage requests, plan projects, and meet deadlines. Streamlining the project management side of things allows design teams to focus on creativity and client relationships.

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