Manage Feature Requests and Product Roadmap Effectively
Your Product team defines, prioritizes, and manages the feature backlog and roadmap. You need a system to capture user feedback, track bugs, and manage the dev queue. OneDesk connects user support to product development.
Trusted by SaaS teams around the world
Disorganized Collection of User Feedback and Bug Reports
User feedback, feature ideas, and bug reports are scattered across support tickets, forums, and internal emails. OneDesk centralizes all this user input into a single, trackable ticket queue. Every idea, bug, or question is linked directly to your product roadmap. Nothing gets lost.
No Clear Way to Prioritize Development Work by Revenue Impact
You need to know which features or bugs matter most to your highest-paying customers. OneDesk allows you to score and prioritize tickets based on customer tier, user impact, or revenue potential. Easily convert a popular feature request into a development task. Build the right product.
Integrated Feedback, Bug, and Feature Ticketing
Use OneDesk to manage incoming feedback, bugs, and internal requests. Connect support emails and forms to automatically create tickets. Use custom views to filter by "Enterprise Feature Ideas," "Critical Bugs," or "Beta Feedback." Convert tickets directly into development tasks.
Automate Feedback Triage and Feature Grouping
Let automation help you manage the high volume of user input. Automatically tag tickets containing keywords like "integration" or "API." Route all "Billing Questions" to the finance team instead of product. Group similar tickets to see true demand for a feature.
User Portal for Feature Submission and Bug Reporting
Offer a dedicated portal where users can easily submit ideas and report bugs. They can track the status of their submitted issues and see which ideas are planned. Use the Knowledge Base to host product documentation and release notes. This empowers users to self-serve.
AI Feature Analysis
Understanding what users truly want is key to building better SaaS. OneDesk’s AI analyzes all incoming feedback for common themes and trends. It can help you prioritize your development budget effectively. The AI can also group similar bug reports, making your dev team more efficient.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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