Customer Success & Support
Keep customers for life. OneDesk combines ticketing with success tasks. Churn is the enemy.
Trusted by SaaS teams around the world
SLA Management
Reply fast. OneDesk tracks response times against SLAs. You can ensure enterprise clients get priority. This builds trust.
Onboarding Projects
Start strong. OneDesk tracks customer onboarding as a project. You can ensure they get value quickly. This reduces early churn.
Feature Request Linking
advocate for the user. OneDesk links tickets to product requests. You can tell the user when it is fixed. This creates fans.
Automate Escalation
Don't let tickets sit. OneDesk escalates unassigned tickets to managers. It ensures response. This prevents bad reviews.
Customer Portal
Self-service wins. OneDesk gives customers a place to track tickets. They feel in control. This reduces support costs.
Churn Analysis
Why did they leave? OneDesk tracks churn reasons. You can fix the root cause. This improves retention.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
