Manage School Facilities and District Infrastructure Support
Your Engineering team maintains all school buildings, grounds, and district technical systems. Fast response to facility failures and equipment needs is vital. OneDesk organizes all infrastructure support and maintenance tasks.
Trusted by K–12 School District teams around the world
Handling Emergency School Facility Issues and Equipment Repairs
Issues like a broken boiler or HVAC failure directly impact learning. OneDesk centralizes all facility and system tickets, prioritizing emergencies instantly. Ensure no critical maintenance or repair request is overlooked.
Poor Visibility into Maintenance Response Times Across the District
You need to prove your team's efficiency in keeping all schools functional. Use OneDesk to set Service Level Agreements (SLAs) for different issue types. Track your team's response time for critical school facility outages. Improve service across the entire district.
Integrated Facilities Maintenance and Request Ticketing
Centralize all maintenance and system requests from email and internal forms. Connect monitoring alerts to automatically create tickets for critical systems. Use custom views to filter by "School A Boiler Issue" or "Critical Bus Fleet Maintenance."
Automate Triage and Assignment for School Issues
Automation ensures immediate attention for high-priority needs. Automatically assign any ticket mentioning "gas leak" or "power outage" to the on-call facilities crew. Route all routine "Grounds Maintenance" requests to the correct scheduler. This saves valuable time.
Internal Portal for Reporting School Facility Issues
Provide a simple portal for teachers and staff to report facility and system problems. They can check the status of their reported issue, like a broken AC unit or plumbing problem. Use the Knowledge Base to host guides for common equipment resets. This reduces direct calls to your team.
AI Analyzes Issue Reports and Suggests Maintenance Fixes
Facility issues often have vague descriptions from staff. The AI can summarize long issue reports or detailed user descriptions pasted into a ticket. It can help suggest potential causes or past fixes for similar problems. This assists your maintenance staff in faster diagnosis.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
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See for yourself how OneDesk can help your team.
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