Manage Campus Infrastructure and Engineering Support
Your Engineering team maintains critical campus infrastructure, labs, and research facilities. Quick response to system failures and maintenance requests is vital. OneDesk organizes all infrastructure support and development tasks.
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Handling Emergency System Failures and Maintenance Needs
Campus systems—from HVAC in residence halls to lab equipment—constantly need support. OneDesk centralizes all facility and system tickets, prioritizing emergencies. Ensure no critical maintenance request is forgotten.
Poor Visibility into Infrastructure Issue-to-Resolution Time
You need to prove your team's efficiency in keeping the campus running. Use OneDesk to set Service Level Agreements (SLAs) for different issue types. Track your team's response and resolution time for critical infrastructure outages. Improve your service metrics.
Integrated System Maintenance and Request Ticketing
Centralize all engineering and facility requests from email and internal forms. Connect monitoring alerts to automatically create tickets for system issues. Use custom views to filter by "Critical Lab Equipment Failure" or "Dorm WiFi Issue."
Automate Triage and Assignment for Campus Issues
Automation ensures immediate attention for high-priority needs. Automatically assign any ticket mentioning "power outage" to the on-call engineer and notify the Facilities Director. Route all routine "Preventative Maintenance" requests to the correct scheduler. This saves valuable time.
Internal Portal for Reporting Campus Facility Issues
Provide a simple portal for staff and faculty to report facility and system problems. They can check the status of their reported issue, like a broken AC unit or network problem. Use the Knowledge Base to host guides for common equipment resets. This reduces direct calls to your team.
AI Analyzes Error Reports and Suggests Maintenance Fixes
Engineering issues often involve complex error codes and detailed reports. The AI can summarize long log files or detailed user descriptions pasted into a ticket. It can help suggest potential causes or past fixes for similar issues. This assists your engineers in faster diagnosis.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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