Deliver High-Quality Support to Students, Faculty, and Staff
Your Support team is the go-to for all general university questions. Fast, accurate, and multi-channel support is essential for a smooth campus experience. OneDesk helps you manage the high volume of diverse university inquiries.
Trusted by Universities & College teams around the world
Overwhelmed by High Volume of Diverse Student and Staff Questions
Students have questions about housing; staff ask about parking; everyone needs general help. OneDesk centralizes every inquiry from email, web, and chat into one queue. Agents manage tickets efficiently, reducing wait times for everyone on campus.
No Clear Way to Measure Service Quality Across Campus Groups
You need to track service quality for students, faculty, and administrative staff separately. Set up Service Level Agreements (SLAs) for different service categories, like "Student Housing" versus "Staff IT." Measure response and resolution times by department.
Multichannel Ticketing for Campus General Support
Centralize all support—whether from general info email, the website contact form, or live chat. Use custom views to filter by "General Information Request," "Housing Question," or "Campus Tour Inquiry." Log every interaction for clear accountability.
Automate Triage for High-Impact Campus Support Requests
Automation instantly directs urgent needs to the right department. Automatically assign any ticket mentioning "emergency closure" to a high-priority queue. Route all "Financial Aid Questions" directly to the finance office. This ensures immediate attention to the most critical requests.
Student/Faculty Portal and Self-Service Knowledge Base
Offer an easy-to-use portal for the university community to submit requests and check status. The Knowledge Base can host self-help articles on campus directories, common FAQs, and procedural guides. This deflects simple questions, letting agents focus on complex cases.
AI Helps Agents Draft Quick, Accurate, and Consistent Replies
Answering high-volume, similar questions from students takes time. AI can summarize long, complex user issues into quick points for the agent. It can help draft consistent, accurate replies for common questions about campus services or events. This boosts agent productivity.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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