ERP – or enterprise resource planning – is a term thrown around fairly often when discussing the operations of a business. The focus of ERP is to improve efficiency by seeking insight into where resources are allocated and improving how they are being utilized. To develop a full picture of where resourcing is currently, analysis […]
Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how many customers they have and how much work is being requested of them. At times,
How an ERP IT & Dev Agency uses OneDesk for its workflows More
Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a workflow that is refined over time in order to provide the best experience for the
With the pandemic that rocked the world in 2020, a spotlight has been shone on healthcare systems and the challenges there are in running these institutions. Beyond the medical and research components, there are lots of supporting departments that are still needed to ensure hospitals and medical equipment are operating effectively. As medical administration has
How a Hospital uses OneDesk to connect their departments and software More
Infrastructure and IT are basic requirements for nearly all companies as we live in an increasingly distributed world. For companies that are trying to grow quickly, it can be difficult trying to hire for so many other key roles as well as build out their own IT department. This is where turning to a managed
For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms is keeping track of all of their work across all of their clients. While it may be useful at times to have an overarching view
How an IT Consulting Firm Uses OneDesk Ticketing System More
With OneDesk you can help your customers to help themselves! Decrease your support costs by providing articles about your products or services, so that your customers can easily find answers to common questions. What exactly is the OneDesk Knowledge Base? A knowledge base is a customer-facing app (Customer App) that you can offer to your
How to put a Knowledge Base on your Website – A self-service option for your customers More
For any business that provides a service, they are bound to be faced with support requests and inquiries. In these situations, having a helpdesk to track and manage these requests is crucial to staying on top of addressing customer needs in a timely fashion. But a good helpdesk tool is more than just a ticketing
How a hair product distributor uses OneDesk to manage their helpdesk More
Do you want to make sure that no tickets fall through the cracks? With OneDesk it is easy to auto-assign incoming tickets to ensure that every ticket is assigned to an agent. But the resolution process doesn’t stop there. You need to also ensure that the responses from assigned agents occur in a timely manner,
OneDesk has many tools that will make your life easier – every day. One way OneDesk does this is by automating ticket-assignments so that your team can get to work on them with only the briefest of delays. Here are some ticket-assignment strategies that you can implement right now in OneDesk. Assign by Round-Robin With