Streamline Internal HR and Employee Support for Your BPO
Your BPO HR team supports a large, often globally distributed workforce across multiple client projects. Confidentiality and fast policy answers are vital for employee satisfaction. OneDesk organizes all internal employee support securely.
Trusted by Business Process Outsourcing teams around the world
Handling Confidential Inquiries from a Large, Distributed Staff
HR matters—like benefits, shift scheduling, and client project assignments—are sensitive. OneDesk ensures strict confidentiality with private tickets visible only to authorized HR staff. This protects employee privacy and supports labor compliance.
Slow Response on Employee Support Due to High Volume
Your BPO staff need fast answers about their schedule, pay, or project policy. Set up Service Level Agreements (SLAs) for critical HR processes. Ensure your team handles every inquiry promptly, regardless of the employee's location. Improve internal service quality.
Secure Employee HR Ticketing and Record Keeping
Centralize all HR questions from email, chat, and your employee portal. Set up custom views to filter by "Shift Change Request," "Benefits Inquiry," or "Client Project Assignment." Log all communication for a complete, secure employee record.
Automate Staffing, Scheduling, and Policy Workflows
Use automation to streamline repetitive HR tasks. A "New Project Assignment" ticket can automatically update the employee's project manager. Instantly route any "Payroll Issue" ticket to the correct specialist. This ensures a consistent, timely process for a large staff.
Private Staff Portal for Confidential HR Access
Provide a secure, private portal where employees can submit sensitive questions and forms. They can track the status of their request, such as a shift change or policy clarification. The Knowledge Base can host all official policy manuals and project guidelines. This reduces direct calls.
AI Drafts Policy Replies and Summarizes Employee Issues
The volume of employee policy questions from a large staff is high. The AI can summarize long employee concern reports, quickly highlighting the core issues. It can also help draft clear, professional replies to common questions about leave or scheduling policy. This speeds up your daily administration.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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