Connect Tool Feedback to Legal Product Roadmap
Your Product team builds software, whether for internal use or commercial sale (e.g., legal tech). You need a system to gather user feedback, track bugs, and manage your development roadmap. OneDesk connects user support to product development seamlessly.
Trusted by Law Firm teams around the world
Disorganized Collection of User Feedback and Bug Reports
User feedback on your internal tools or commercial legal tech is scattered across support tickets, internal chats, and emails. OneDesk centralizes all these inputs into a single, trackable ticket queue. Every idea, bug, or question is linked directly to your product roadmap. Nothing gets lost.
No Clear Way to Prioritize Development Work
You need to know which features or bugs matter most to your users and the firm. OneDesk allows you to score and prioritize tickets based on user impact or strategic value. Easily convert a popular feature request into a development task. Build the right tools faster.
Integrated Feedback and Product Ticketing
Use OneDesk to manage incoming feedback, bugs, and internal requests. Connect support emails and forms to automatically create tickets. Use custom views to filter by "Feature Ideas," "Critical Bugs," or "Beta Feedback." Convert tickets directly into development tasks.
Automate Feedback Triage and Feature Grouping
Let automation help you manage the high volume of user input. Automatically tag tickets containing keywords like "usability" or "API." Route all "Sales Questions" to the sales team instead of product. Group similar tickets to see true demand for a feature.
User Portal for Idea Submission and Bug Reporting
Offer a dedicated portal where internal staff or external customers can easily submit ideas and report bugs. They can track the status of their submitted issues and see which ideas are planned. Use the Knowledge Base to host product documentation and release notes. This empowers users to self-serve.
AI Feature Analysis
Understanding what users truly want is key to building better products. OneDesk’s AI analyzes all incoming feedback for common themes and trends. It can help you see if a specific part of the application is causing many bugs. This insight helps you prioritize your development budget effectively.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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