The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
10 Help Desk Metrics to Measure Support
What are help desk metrics? Help desk metrics, also called help desk KPIs, are quantifiable indicators, such as charts, graphs, or reports used to measure the performance of your support.
New in OneDesk: May 2024
The new release of OneDesk for May 2024 is now live! This release includes a number of features to improve your workflow and aid support. New Key Performance Indicators We
Block of Hours Agreement
What is a block of hours agreement? A block of hours agreement can be referred to by a number of other terms, such as a block of time, block contract,
Use AI to Improve Customer Support
Generative AI tools such as ChatGPT, have been a popular topic lately. Many businesses and clients are experimenting and exploring the use cases of AI for their industry. For instance,
Styling & Whitelabeling Your OneDesk App
How to configure your OneDesk app appearance Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now
Introducing: Odie OneDesk’s AI Assistant
Introducing your AI assistant The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with
New March 2024
The March release of OneDesk is now live! AI Agent Assistant (Beta) OneDesk introduces our new AI-powered Agent! Odie (OD) will help your team serve your customers as efficiently as
Help Desk for Education – Why You Need One and What to Look For
What is the role of a help desk for education? When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries.
How to Create Project Quotes
How to Quote for Projects Quoting is a crucial step in project delivery, as it enables both the business and the client to understand the project’s scope and accurately project
New in OneDesk: November 2023
Project Quoting & Invoicing (beta) OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you