The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Customer vs User within OneDesk
It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user?
LiveChat Customer Support and OneDesk
“Time is money”. You’ve heard this said a thousand times before. The reason? It’s true. One of the most time consuming transitions to make in product and project management is the
Customer Interaction and the Project Manager
Balancing the need for customer input and maintaining project control How much customer interaction do we need in the project management process? How much involvement do we want them to have
My PMO is better than your PMO
I don’t know if this is really the case, but I would like to discuss what I consider to be the key ingredients to great project management offices, or PMOs.
Integrated Product Teams: The “I” Factor
A successful product development process requires the close collaboration between integrated product teams. According to http://www.npd-solutions.com, an integrated product team (IPT) can be made up of different stakeholders which may
Creating a product roadmap requires collaboration
Creating a product roadmap is a crucial step in the product planning process and yet, the need to create such all encompassing pieces of information, with so many data points
Collecting customer feedback: Are you doing it right?
Collecting customer feedback: 4 Tips for Success 1. Evaluate your current online feedback strategy, ask: Can visitors quickly and easily find the information they need? Would adding features such as
Functional Requirements vs Non Functional Requirements
We often get asked the question: “What is the difference between functional requirements and non functional requirements?” Let’s take a closer look at these two complimentatry concepts. Functional Requirements Defined
Exceptional Customer Service: OneDesk & LiveChat
“The customer is always king. In a short period of time we have moved from a culture that focused on the past, then focused on the future and now focuses
How to Adopt an Agile Method
If you are seeking answers on how to adopt an agile method in your workplace, you have come to the right place. Agile methodologies are becoming increasingly popular within project