The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
SDLC Methodologies: Agile or Waterfall?
I received a good question from one of our readers. He wanted to know how to decide which methodology to follow for Software Development Lifecycle (SDLC). He was also debating
Project management blogs worth a mention
Here at OneDesk, we understand the importance of teamwork. We also know that it’s important to stay current on project management trends, gain inisghts and valuable tips to help guide
Encouraging Teamwork In the Workplace
Good teamwork doesn’t magically happen. Just like every aspect of an organization, good teamwork often requires a leader to encourage its development within the team. Thus, as a project manager
Innovation funnels and your customers
What is an innovation funnel? The Innovation Funnel is a highly adaptable and flexible system that allows ideas (from various channels and sources) to be carefully analyzed and asessed for
Helping Your Team Stay Focused
It’s easy to stay focused when everything is going well. However, things may not always be going well at the office, especially since the need to deliver projects or products
Creating products during unpredictable times
I got to thinking about our generation, and how content shapes our thoughts and beliefs about products and services these days. More specifically, how quickly we change our focus from
Staying Focused on Projects
You know the drill – you come in to the office in the morning ready to breeze through all your tasks. You sit down at your desk knowing exactly in
The shift towards social project management
The emergence of the social project manager As project management, product development and innovation processes evolve from closed silo type of environments to those that are more social, connected and
Help Desk Best Practices
Using “best practices” is the most efficient way of getting things done, and improving your organization. Employing best practices will give you no choice but to evaluate your company’s current

Avoiding Customer Service Disasters
We’ve said it countless times – the key to staying ahead of your competitors and becoming a leader in the market depends on one thing – superior customer service. 32