How to generate leads through various feedback channels OneDesk’s allows customers, or potential customers to communicate with your company using email addresses provided to them. For instance, a customer may

A task tool tip for OneDesk users OneDesk offers several functions that help save time and minimize work. In the following video we quickly give OneDesk users a task tool

For product and project managers, project milestones are important to keep track of. Project milestones are tasks of zero duration that mark a significant achievement in the task or project.

Understanding customer satisfaction scores in OneDesk It is no secret that in today’s marketplace, nothing less than exceptional quality customer service will drive quality customer satisfaction. Innovative organizations know that

Easily collaborate with other team members To collaborate around a particular issue or task you can hold a discussion with different team members. The collaboration inbox will enable you to

Task management with OneDesk: How to set project start and end dates These days, more and more organizations are turning to web-based task management applications in order to save time

As a OneDesk user I have instant access to a number of customer oriented channels to capture feedback right out of the box. Upon signup for the application, you are

Due to the overwhelming popularity of this short :45 (sec) video, we decided that it deserved a post of its own. At the heart of the OneDesk application are a