The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Automated system improves customer service
OneDesk’s new automated system has many assets. It allows employees to pre-set their daily routines and reduces manual data entry. This allows them to work faster and save time. Automated
Business collaboration: Horses versus camels
Business collaboration: Challenges There is an ancient proverb that many refer to when identifying ineffective business collaboration and decision-making: “A camel is a horse designed by a committee.” In the
Product management and social customers
Product management: Evolving and going social The web and it’s infusion of social media is changing the way product managers work. “Social product management“ is a rapidly-evolving technique that product
OneDesk Releases Social Business Applications (Press Release)
OneDesk’s Social Business Applications Help Enhance Customer Engagement and Drive Product and Service Innovation MONTREAL-July 13, 2011 -OneDesk helps businesses become more social by connecting customers, partners, and
Managing Innovation: Now What?
Trends in managing innovation There is a plethora of articles written on the importance of innovation management in the product development process. However, many managers are still asking for concrete
Help Desk applications in OneDesk
Have you ever felt like you were struggling to keep your customer issues organized? If your business receives customer issues through different channels, you may find it hard at times
We’ve been featured on Innovation Management!
We invite you to read our recently published article, Building Your Innovation Toolbox for Successful Co-Creation, at Innovationmanagement.se, to learn about the best practices for integrating a co-creation strategy into
Social Media in Business
Companies are slowly getting used to the idea that social media in business is important. A recent poll by Robert Half Technology shows that the use of social media in
OneDesk features powerful automation tools
Wouldn’t it be wonderful if we could automate some of the routine and common tasks in our lives? (You are nodding your head in agreement, I presume.) Imagine a machine
Innovation and Idea Management with OneDesk
Innovation enables businesses to stand out in the marketplace and become more successful. All it takes to jump-start the innovation process is one great idea. However, finding that revolutionary idea