The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How to Track Deliverables, Timelines, and Billing in One Place
If you’re running a service-based business or managing complex projects, you might be familiar with ‘tab fatigue’. This is when all your requirements are in different places. This means switching
Solving Inbox Chaos: How to Auto-Assign IT Emails to a Ticketing System
If you’re managing IT requests through a standard Gmail or Outlook inbox, you already know that many incoming emails are tickets that need to be tracked, worked on, and closed.Managing
10 Tips for Support Agents to Supercharge Productivity
Support agents need to manage high ticket volumes on top of maintaining high CSAT (Customer Satisfaction) scores. Despite this, customers expect fast support. This is why support agents need tools
Effortless Knowledge Creation: AI-Powered Article Generation
Your team’s knowledge is a valuable asset. In OneDesk, your knowledge base provides a self-service hub for your customers (or agents!) to find solutions. Every resolved ticket contains information that
The Hidden Cost of Manual Data Entry
Many companies slow down their productivity and profitability by using outdated manual data entry. These seemingly small admin tasks lead to a number of hidden costs that can affect your
Resolve Tickets in Record Time with AI Summaries
In the world of customer support, time is a critical resource. Every moment an agent spends reading through conversations threads and ticket history is a moment a customer is left
New in OneDesk January 2026
The January 2026 release of OneDesk is now live. Here are some of the great new features and enhancements introduced this release. New AI Features (KB Article Generation, and Ticket
The Black Hole of Customer Feedback: Why Bug Reports Die
You’ve probably seen it happen. A customer reports a frustrating glitch. A support agent carefully documents the issue, screenshots and all, and tags the ticket as a “Bug.” They send
2025: Year End Recap
As 2025 comes to an end, it’s time to reflect on everything you’ve achieved this year. Here at OneDesk our mission is always to make your work life simpler and
6 Signs Your Agency Has Outgrown Email for Client Requests
There is a lifecycle every successful digital agency goes through. At first you are a team of three handling five clients and email is your best friend. It is fast