The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
The OneDesk January 2017 Release
The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features,
PERT Based Projects: the Program Evaluation & Review Technique
PERT based projects: the Program Evaluation & Review Technique The PERT based projects method of planning: Every project manager wants to successfully see a project through from ideation to fruition. Planning
Helpdesk collaboration: Work on tickets to deliver optimal customer support
Helpdesk collaboration: Work on tickets to deliver optimal customer support Never underestimate the importance of collaboration Collaboration is important in many activities. A group of people are a lot more
Connecting a helpdesk to your Asana with OneDesk
Connecting a helpdesk to your Asana This guide will walk you through a simple integration process to connect a helpdesk to your Asana account. This will let you better, and
Effective Tools of Resource Management Software
Effective Tools of Resource Management Software To get through any project, you need a team of people as well as equipment, funding, and facilities in order to get all the
A Simpler Experience : Helpdesk for ITSM / ITIL
A Simpler Experience : Helpdesk for ITSM / ITIL ITIL, or the IT Infrastructure Library, is a series of documents (a framework) used to aid in the implementation of a
Connect Project Management to your Desk account
Connecting Project management with Desk.com This guide is designed to give you the means and the how-to to connect project management to your desk account. What you need: -Your
How to Simplify your IT Service Management with OneDesk
How to Simplify your IT Service Management with OneDesk We’ve already covered the importance of customer centricity, satisfaction and ratings that come from any good helpdesk department and the software
How to use software to manage your phase-gated projects
How to use software to manage your phase-gate projects One of the first things you need to figure out when starting a new project is how you’re going to structure
Connecting a helpdesk to your Github with OneDesk
Connecting a helpdesk to your Github This short guide is intended to help connect a helpdesk to your Github so that you can go about making your life simpler and