Keep Firm Operations Running Smoothly and Accountable
Operations manages the facilities, complex travel, and administrative needs of the firm. You need a fast, reliable way to handle office issues and procurement. OneDesk ensures all needs are met efficiently and professionally.
Trusted by Accounting & Audit Firm teams around the world
Manually Managing Facility and Consultant Travel Issues
Operations requests—from office equipment repair to urgent travel changes—come in constantly. OneDesk turns these messy requests into trackable tickets. You can easily assign them to the right vendor or staff member. No more dropped balls or forgotten administrative tasks.
Lack of Tracking for Vendor and Maintenance Response Times
You need vendors and internal teams to meet deadlines for repairs or travel changes. Use OneDesk to set Service Level Agreements (SLAs) with internal teams or external vendors. Ensure urgent issues like a major equipment failure are addressed immediately. This keeps your offices functional and staff productive.
Centralized Ticketing for Facilities and Admin Support
Connect your operations and facilities email to OneDesk for instant ticket creation. Set up custom views to see all "Travel Requests," "Office Maintenance Needs," or "Procurement Needs." Log all vendor communication within the ticket for a clear history.
Automate Travel Triage and Vendor Routing
Automation speeds up the response to common issues. Automatically send a "Travel Change Request" directly to the travel specialist instantly. Tag any ticket mentioning "urgent" or "critical equipment" as a high-priority procurement request. Use automation to notify the manager if a task is taking too long.
Simple Staff Portal for Office and Travel Requests
Provide an easy-to-use portal for staff to report any facility issues or administrative needs. Staff can quickly check the status of their repair or supply request. The Knowledge Base can host forms for travel requests, expense policies, and office procedures. This reduces direct phone calls.
AI Summarizes Issue Reports and Vendor Communication
Long emails from vendors about maintenance status or repair schedules are common. AI can summarize these lengthy updates into quick bullet points for your team. It helps draft clear work orders or service requests. This speeds up communication and task allocation.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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