Manage Exhibit Design and Program Offerings
For a cultural institution, "Product" manages the development of exhibits, educational programs, and digital tools. You need a system to gather visitor feedback and align development with the institution's mission. OneDesk links your visitor feedback to your exhibit roadmap.
Trusted by Libraries & Museum teams around the world
Disconnect Between Visitor Feedback and Exhibit Design
Feedback on exhibits, programs, and digital tools is scattered across comment cards and surveys. OneDesk centralizes all visitor and staff input into a single backlog. This lets your team prioritize improvements that directly enhance the visitor experience. Focus development on mission impact.
Capture Ideas and Feedback from All Channels
Use a public portal for visitors to submit exhibit ideas or report issues with digital interactives. Connect your visitor services email to turn feedback into trackable tickets. Set up priority for critical safety or accessibility issues. Custom views allow the Exhibit Design team to see new ideas and the Support team to see reported issues.
Plan New Program Features and Service Roadmaps
Manage the creation of a new educational program or the rollout of a new digital guide as a structured project. Break down the design into features, user stories, and content modules. Use a roadmap to align launches with seasonal events. Track time on specific program development for grant reporting.
Automate Feedback Categorization and Program Triage
Automatically categorize incoming feedback by exhibit area or program type. Set up rules to assign new program feature requests to the relevant program manager. Send a thank you note to the visitor who submitted a detailed idea. Automation ensures quick processing of input.
Track Effort for New Exhibit and Program Design
Tracking the time spent on exhibit and program design is key for funding and resource allocation. Log non-billable time spent on research, content creation, and installation for specific projects. Create internal cost quotes for proposed digital tool upgrades. Justify resource use with clear data.
AI Feature Analysis
What do clients really want? OneDesk’s AI analyzes feedback for common themes. It can help you prioritize your development budget. The AI can also group similar bug reports. This makes your dev team more efficient.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
