Centralize Communication and Publication Requests
Your Marketing/Communication team promotes breakthroughs, manages media relations, and supports recruitment. You need a system to manage high-volume requests and brand control. OneDesk organizes all creative and communication needs.
Trusted by Research Institution teams around the world
Juggling Ad-Hoc Requests from PIs, Labs, and Recruitment Offices
Researchers need help publicizing findings; HR needs recruitment materials. Requests come from all directions. OneDesk centralizes all internal communication needs—email, forms, portal—into one trackable queue. Keep messaging consistent and on-brand.
Slow Approval Cycles for Critical Research Findings and Press Releases
Major findings need quick, authorized sign-off before being announced. OneDesk lets you set up automatic workflow paths for content review. Route press releases to the Principal Investigator and Legal for fast approval. Speed up your time to publication.
Organized Ticketing for Research Communication Requests
Centralize requests for content, media relations, web updates, and photography. Connect your communication intake email to auto-create tickets. Use custom views for "Research Publication Promotion" or "Media Inquiry." Use SLAs for time-sensitive tasks like new grant announcements.
Automate Content Triage and Approval Checks
Automation helps you maintain institutional consistency instantly. Automatically tag requests that mention "new drug trial" for immediate legal review. Route any "Website Update Request" ticket to the Webmaster. Use rules to ensure all required information is attached before routing.
Branded Portal for Researcher Communication Requests
Give researchers and staff a simple portal to submit their communication needs. The portal allows them to track the status of their press release, article, or ad campaign. Use the Knowledge Base to host brand guides and approved communication templates. This improves self-service.
AI Summarizes Stakeholder Feedback on Press Release Drafts
Feedback on major research press releases comes from PIs, funding agencies, and the executive team. AI can summarize long email threads of stakeholder revisions. It pulls out the concrete, actionable changes for your content team. This accelerates the final campaign launch.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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