Manage Scientific Programs and Data Services
For a research institution, "Product" manages the development of core facilities, data services, and research programs. You need a system to gather researcher needs and align development with scientific outcomes. OneDesk links your researcher feedback to your service roadmap.
Trusted by Research Institution teams around the world
Disconnect Between Researcher Needs and Service Development
Feedback on core facilities, data platforms, and shared resources is scattered across emails and meetings. OneDesk centralizes all researcher and staff input into a single backlog. This lets your team prioritize improvements that directly enhance scientific output. Focus development on research impact.
Capture Ideas and Feedback from Researchers
Use a private portal for PIs to submit core facility improvement proposals or data service feature requests. Connect your core facility email to turn usage feedback into trackable tickets. Set up priority for critical data access issues. Custom views allow the Data Science team to see bug reports and the Core Facility team to see new ideas.
Plan New Service Features and Research Roadmaps
Manage the creation of a new data analysis pipeline or the upgrade of a core imaging facility as a structured project. Break down the design into features, user stories, and technical specifications. Use a roadmap to align launches with grant cycles. Track time on specific service development for grant reporting.
Automate Feedback Categorization and Program Triage
Automatically categorize incoming feedback by core facility or research area. Set up rules to assign new service feature requests to the relevant technical manager. Send a thank you note to the researcher who submitted a detailed proposal. Automation ensures quick processing of input.
Track Effort for New Service and Program Design
Tracking the time spent on service and program design is key for funding and resource allocation. Log non-billable time spent on research, content creation, and implementation for specific core services. Create internal cost quotes for proposed equipment upgrades. Justify resource use with clear data.
AI Feature Analysis
What do clients really want? OneDesk’s AI analyzes feedback for common themes. It can help you prioritize your development budget. The AI can also group similar bug reports. This makes your dev team more efficient.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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