Manage Development Tasks and Feature Delivery
Your Engineering team writes, tests, and deploys the core software product. You need a system to manage sprints, bug fixes, and feature releases from idea to production. OneDesk is your unified development work platform.
Trusted by Software Development teams around the world
Unorganized Backlogs and Scattered Bug Reports
Software engineering deals with a constant flow of feature requests, bug reports, and technical debt tasks. OneDesk centralizes all input into a unified backlog. Prioritize critical bugs over low-priority feature enhancements. Improve code quality and velocity.
Centralized Ticketing for Bugs and Features
Provide a portal for QA and Product teams to submit detailed bug reports and feature requests. Connect your internal support email to capture high-priority production issues. Use SLAs for immediate response to critical system outages. Custom views let the Front-end team see one queue and the Back-end team another. Development is focused.
Plan Sprints and Product Feature Releases
Manage the development of new software features or major version upgrades as structured projects. Break the project into technical tasks with dependencies. Assign specialized work to specific engineers. Use Kanban boards or Gantt charts to track sprint progress and feature release timelines. Ensure on-time delivery.
Automate Backlog Triage and Status Updates
Automatically assign new bug reports to the engineer who last worked on the related code module. Set up rules to move a feature task to 'QA Ready' once the code is committed. Send automatic notifications to the Product Manager when a feature is complete. Automation speeds up the development lifecycle.
Quote for Custom Work and Invoice Development Time
Generate quotes for custom software development projects for external clients. Log billable time for all work on client-specific features or projects. Track internal non-billable time for R&D or technical debt reduction. Use this data to manage client profitability and invoice accurately.
AI Code and Bug Analysis
Debugging takes time. OneDesk’s AI can help analyze error logs pasted into tickets. It can suggest potential causes. Use the AI chatbot to update project managers on status. It acts as a technical assistant for the team.
Integrate with your tools
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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