Technical Customer Support
Solve user problems. OneDesk helps support teams manage bugs and how-to questions. link support directly to development.
Trusted by Software Development teams around the world
Bug Escalation
Is it a bug? OneDesk lets agents link tickets to dev tasks. You can track the bug fix status. This keeps the customer informed.
SLA Management
Response time matters. OneDesk tracks ticket age against SLAs. You can ensure premium customers get premium service. This drives retention.
Knowledge Base
Self-help for users. OneDesk allows you to publish technical articles. Users can fix their own issues. This reduces ticket volume.
Automate Bug Routing
Send to the right team. OneDesk routes "API" issues to the backend team. It gets to the expert fast. This speeds up resolution.
Customer Portal
Visibility for devs. OneDesk gives customers a view of their ticket status. They trust you are working on it. This reduces anxiety.
Ticket Volume Analytics
Spot trends. OneDesk reports on common issues. You can tell Product what to fix. This reduces support load over time.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
