On-Premise Helpdesk and Project Management

On-Premise & Private Cloud

OneDesk can be set up as an on-premise helpdesk and project management solution. On-premise enables you to have complete control of your data by hosting OneDesk on your own servers.

Configure OneDesk on your hardware

With OneDesk’s self-hosted solution, you can work within OneDesk’s helpdesk and project management all from your own servers. Submit a request for our on-premise solution after trying out the 14-day free trial.

OneDesk supports Amazon Web Services (AWS), Microsoft Azure, and more for our on-premise solution.

Self-hosted ticketing

Bridge silos by bringing all your tickets into one system. Create tickets from email, forms, chat, and more. Boost productivity and improve service using automated ticket triaging, automated replies, canned responses, and SLAs. 

Reporting & analytics

Provide insights on your customer service and project progress. Create reports for tickets, timesheets, tasks, and projects. Send scheduled reports to yourself, customers, or managers. 

Explore the benefits of a on-premise

The complete on-premise support and project management app. 

Install to your own servers

Get the features of OneDesk by installing and hosting on your own infrastructure. 

Control your own data

With on-premise you have complete control and maintenance over your database and security needs.

Host on your own cloud

Enable the benefits of both cloud and on-premise with the private cloud option.

Integrated on-premise project management

OneDesk is an all-in-one work management solution for on-premise. Manage your projects and work using robust features like task dependencies, Gantt, Kanban, subtasks, and capacity planning. 

Customize your workflow

OneDesk’s self-hosted help desk & project management is one of the most customizable solutions.

Create:

  • Custom fields
  • Flexible automation rules
  • Unique lifecycle statuses
  • Email templates
  • and more!

Try for yourself

14 day trial. No credit card required. 

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