The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.

Online customer feedback: The Do’s
Effective online customer feedback management The reality is that the web is driven by user generated content and customers ultimately control the conversations surrounding your company’s products and services. Every

The Definition of SaaS and Its Advantages
What is SaaS? One of the first things that we say when we talk to our customers about OneDesk is that it is offered on a SaaS basis. Being a

Customer service statistics: Lessons from 2012
Customer service statistics enable us to dig deep and understand what makes customers tick. They reveal important information related to consumer behavior, industry trends, and of course, new or existing

Top 5 Project Initiation Tips
Don’t ignore the Project Initiation step The way you spend the first few days preparing for a project will determine whether the outcome is successful or not. In order to

What is workflow management?
What is workflow management and automation? According to a recent article in WiseGEEK, workflow management is most commonly known as a system that enables information, documents, and tasks to pass

Project Management vs. Program Management
Updated 30/12/19 What is the difference between project management and program management? Many organizations still struggle to answer this question. While the roles of the project manager and program manager

How to plan a project and deliver results
How to plan a project There’s always room for J-E-L-L-O. Or, in the case of project management, adjustments. Do not be fooled by the perfect project plans and deadlines you

5 New Technology Adoption Tips
With the corporate world getting more and more competitive, many project and product management teams are finding it harder to keep up with rapid changes in all areas. Customer needs,

Innovation bloggers: Top 3 this week
Thomas Edison once said: “Genius is 1% inspiration, and 99% perspiration.” So, what happens when you lack the inspiration or the tools to bring great ideas to life? You turn

Building Collaborative Relationships in the Workplace
When you hear the words “collaborative relationships,” what does it make you think about? To many of you, the term may seem redundant. After all, aren’t all relationships collaborative? OneDesk