The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.

Top Five Causes of Failed Products
Too often, companies think they have thought of the next innovation that will revolutionize their industries, but turn out to be wrong. Last year, Sony thought they would revolutionize the

Issue tracking tools: Not just for software development
Though they have have become an integral part of software development, especially with the growing need to collaborate with geographically dispersed teams, issue tracking tools can be used in other

Five Products That Failed in 2012
Last week, I wrote about some of the most successful product launches in 2012. Apple, Samsung and Activision were some of the companies that came up with innovative products that

Social business: Love your team
Social Business: All you need is love…and three other things There are many definitions of social business floating around the web, but at the end of the day creating a

Why was the Release of Call of Duty: Modern Warfare 3 So Successful?
In my previous blog post, I wrote about some of the most successful product launches in 2012. In first place, I stated that video-game maker Activision saw one of the

User portals: Insight for the product naming process
If you don’t know where to search for them, finding great ideas for a product name can be almost as impossible as looking for a needle in a haystack. The

Five of the Most Successful Product Launches in 2012
2012 was a big year for product launches. Many leading companies leading companies launched products that the market immediately adopted. Here are a few product launches that stood out in

Product development and the social web
Social media tools must be incorporated into a product development strategy Social media efforts can no longer just be used as a stand-alone strategy. Insight gained from these efforts must

Top 5 Gaps in Product Development
Products are often managed by disconnected and non-integrated silos. Once we identified this, we wanted to develop a way to bring siloed teams together through a user experience that reflects

Good project management: Turning panic into process
Turning Panic into Process You know the feeling— the knot in your stomach caused by the fear of not getting a report, presentation or project done on time. The ticking