The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How to Break Down Complex Projects Without Losing the Big Picture
Starting a massive project can feel a bit like climbing a mountain. It’s exciting, but a little overwhelming. The secret to finishing big projects is finding that perfect balance: breaking
Expense Tracking with a PSA Tool
Managing any business comes with a lot of moving parts. One of the most challenging is actively and accurately tracking profit and expenses. If you’re still using a messy stack
What’s New in OneDesk May 2026
The May 2026 release of OneDesk is now live! Here’s what this release introduces: Customer-Facing Help Centers – As many as you want! (beta) Now in OneDesk you can create
Ticket Deflection: Why it Matters and Strategies
Imagine a typical morning for your support lead. A customer, let’s call him John, forgot how to update his billing information. John goes to your website, finds your support email,
Managing Project Intake for Service Businesses
Projects are super important to a service-based business. But the actual intake process can be complicated, usually due to a lack of organization and formal processes. How do you decide
Moving From Spreadsheets to OneDesk: Why It’s Time to Upgrade
When you first start a business, spreadsheets are a great way to stay organized. They are flexible, easy to use, and free. But as your team grows and you take
How to Automatically Convert Gmail Emails into Tickets
If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem involves missed emails, agents replying
How to Track Deliverables, Timelines, and Billing in One Place
If you’re running a service-based business or managing complex projects, you might be familiar with ‘tab fatigue’. This is when all your requirements are in different places. This means switching
Solving Inbox Chaos: How to Auto-Assign IT Emails to a Ticketing System
If you’re managing IT requests through a standard Gmail or Outlook inbox, you already know that many incoming emails are tickets that need to be tracked, worked on, and closed.Managing
10 Tips for Support Agents to Supercharge Productivity
Support agents need to manage high ticket volumes on top of maintaining high CSAT (Customer Satisfaction) scores. Despite this, customers expect fast support. This is why support agents need tools