The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
How to Use Macros
Macros allow you to take actions or make change in bulk on items in OneDesk. This helps you to reduce the time you spend on repetitive tasks such as updating
How a MNC uses OneDesk for ERP
ERP – or enterprise resource planning – is a term thrown around fairly often when discussing the operations of a business. The focus of ERP is to improve efficiency by
Understanding Subtasks
Subtasks are an item in OneDesk. Subtasks are full-featured tasks, meaning they have the same functionality as regular tasks. When you create a subtask, you are creating a regular task.
How an ERP IT & Dev Agency uses OneDesk for its workflows
Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies
Webforms: Creation, Customization & Embedding
What Are Webforms? Webforms are used to collect information from your customers and translate that information into tickets or tasks in OneDesk. Through webforms, you allow your customers to create
Using Subtasks in OneDesk
The January 2021 release of OneDesk introduced the idea of subtasks to OneDesk. This article shows you how you can use subtasks as well as provides some details of how
Best Practice: Common Workflow Automations
OneDesk allows you to set workflow automations, which are a set of rules that take care of repetitive and time-consuming tasks. Setting workflow automations will allow your business to save
What’s new in the January 2021 Release of OneDesk?
The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements: Subtasks and Linked items We have introduced new ways
Filter Options
OneDesk gives you the ability to create custom views that can filter the information you see in your OneDesk application window, allowing you to view only what you need when
How an ISP uses OneDesk to manage its workflows
Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from