The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
The Tickets and Tasks Portals for Customers
What are the tickets and tasks portals? Along with the knowledgebase and messenger, the tickets and tasks portals are available as new mobile-friendly web applications. The Classic Portal is also
Mobile OneDesk: User Experience & Settings
OneDesk offers two mobile options for users. First is the iOS/Android apps available for download on each respective app store. Second, the mobile-friendly web browser-based application (referred to as Mobile-Friendly
OneDesk’s Two Customer Service Pop-Up Widgets Explained
OneDesk offers two pop-up widgets to choose from when embedding the OneDesk customer applications onto your website – the OneDesk Customer Widget, and the new OneDesk Widget (Beta). These widgets
Validation on Status Change (Prompt to Complete)
OneDesk is flexible and customizable helpdesk and project management tool, allowing for custom fields and lifecycle statuses. In this way, OneDesk can be utilized to fit many different teams and
Mobile Communication in OneDesk’s Mobile-Friendly App
The Mobile-Friendly OneDesk (MFOD, beta) provides an easy solution for communication between your users and customers. Access and respond to your conversation directly from your mobile device using the MFOD.
Using the Mobile-Friendly Customer Portal
The Mobile-Friendly OneDesk (MFOD, beta) contains a Ticket Portal and Task Portal for your customers to view their submitted items. Customers can submit new tickets and tasks directly to you
The OneDesk April 2022 Update: What’s New and What’s Changed
The OneDesk April 2022 update went live on April 22nd, 2022 and brings many new features, including a total revamp of the Mobile Friendly OneDesk (MFOD), macros on timesheets, and
Example KPI Dashboards
Components of a KPI dashboard KPIs or Key Performance Indicators, are measurements that determine how well your organization is meeting its goals and objectives. KPIs are crucial to making data-driven
Setting OneDesk Up for Serving Internal End-Users or External Customers
Whether the end-users you serve are from within your company, or whether they are external clients, OneDesk will work for you. However, you will need to configure OneDesk in slightly
Creating Teams and Sharing Projects with Teams
OneDesk lets you create teams to group and organize your users. Users can belong to more than one team and can be assigned different roles in each. When a team