The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
What’s New? OneDesk February 2023 Release
The newest release of OneDesk is live! This month we have some great and highly anticipated features and enhancements. Introducing: The Invoicing App With this release OneDesk introduces invoicing capability
All About OneDesk’s On-Premise Help Desk Solution
What is an on-premise help desk? On-premise refers to a self-installed and self-hosted version of a help desk solution. The on-premise help desk solution typically includes similar features for managing
7 Reasons to Switch to a Ticketing System From Email
Is your support inbox becoming difficult to manage? As your company expands, you get more and more requests. With a traditional support email inbox, management involves manually moving emails around,
Top Considerations: Selecting a HIPAA Help Desk
For healthcare providers, a help desk is an important tool for elevating your client and customer support. With many solutions on the market, it is hard to know what to
Automatic Time Tracking
What is automatic time tracking? It’s hard to make the best use of your time without knowing where your time is spent. That’s where automatic time tracking comes in. Time
What’s New? OneDesk Release December 2022
OneDesk’s latest release is here! The December new features and enhancements. Big Changes to Email Easily Connect your Office 365 or Gmail email accounts It is easier than ever to
Email to Ticket Flow – Incoming/Outgoing Set-Up: Complete Guide
Receive emails as tickets from one or multiple inboxes, so multiple agents can respond to customers from a central application collaboratively. Table of Contents How the email flow works In
Organize / Separate Tickets for Multiple Departments
It is a common use case for multiple departments in an organization to want to work in a single OneDesk account, yet do not want to see the other departments’
Top Help Desk Automation Ideas
What is help desk automation? Automations are rules you can set-up in your help desk system which perform actions on behalf of your team. Help desk automations are a necessary
A Guide to Workload Management in OneDesk
Workload management involves getting a clear picture of who is available and when, in order to utilize your team’s full capacity and exceed goals. In OneDesk there are multiple ways