The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
About User Availability in OneDesk
In OneDesk, your resource management tools, such as the workload view, make use of the user’s availability. User availability is calculated based on their working hours and the amount of
Using the Workload View
Workload view is a ‘system view’ available in the Tasks and Tickets applications. The workload view is a resource availability tool to help you visualize the work each team member
What’s New? OneDesk September 2022
The latest update of OneDesk is live and includes the following new features and enhancements. Item Templates / Prefilled Forms Looking for a quick way to create a ticket or
Benefits of Time Tracking with OneDesk
Time tracking refers to how businesses record time spent on work tasks and projects. Utilizing time tracking enables businesses to track progress on tasks, monitor productivity, and accurately compensate employees
Adding the Customer Apps to Your Website
OneDesk includes multiple customer-facing apps that you can use to enable additional support channels and self-service options. You can deploy your customer apps in different ways depending on your preferences.
The Right Help Desk for Small Business
Looking for the right help desk software for your small business? Small business help desk software is designed to meet the service needs of small teams. The right solution allows your
All About the OneDesk Mobile App
As you may have heard, OneDesk has recently released the new version of the mobile app. The mobile app is available on iOS and Android for your users and offers
Mobile OneDesk Customer Experience & Settings
OneDesk provides a mobile-friendly experience for customers. Using a mobile web browser, customers can make use of any customer-facing applications: Messenger, Webforms, Knowledgebase, Tickets/Tasks Portal. To learn about creating and
Preventing All Emails & Notifications
OneDesk provides the ability to send messages and emails through automations. Email templates can be set up to send emails to customers or users and can be helpful for updating
Bug Tracking with OneDesk Software
A bug tracking tool allows testing and development teams to record and track bugs in their software. Log, track, and monitor bugs, automate processes, and communicate with your team and customers