3. Release Notes

The January 2026 release of OneDesk is now live. Here are some of the great new features and enhancements introduced this release. New AI Features (KB Article Generation, and Ticket Summaries): We continue to add productivity-enhancing features to OneDesk. Now Odie (our AI Bot) can help you by: Summarizing tickets (and tasks): Odie can read […]

New UI Redesign We have been hard at work updating our UI to give OneDesk a fresh, uncluttered look. Along with the clear changes in visuals, here are some other aspects of the Interface changes: Customizable app sidebar This release offers you more control over what apps are displayed on your left side-bar. You can now

The latest release of OneDesk is now live! This release brings some big features and enhancements. OneDesk Voice Accept incoming calls with OneDesk With OneDesk Voice you can now add basic call-center capabilities to your support flow, and centralize it inside your ticketing system. Here’s how it works: Try it out. You get 15 min of

Happy new year from the OneDesk team! The January 2025 release is now live with some great new features and enhancements. New User Dashboard OneDesk now has a new dashboard page dedicated to the individual User. Now when you visit your home page, you will see a collection of widgets and KPIs to help you

Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an

The October 2024 release of OneDesk is now live. This release includes the following features and enhancements:  More advanced searching In this release we’ve extended the capabilities of the global search feature.  A single-click now navigates you to the result. You can still use the center mouse button to open the result in the background

The July 2024 release of OneDesk is live. The following new features and enhancements are now available. New Homepage Customer App The mobile-friendly customer apps continue to get better! In this release OneDesk introduces the ability to define a homepage app, which you can configure with your own content. You can use this app to introduce

In case you missed it, back in the March update we released the brand new OneDesk API. Like the old API, you can push and pull information from your OneDesk account to other applications. However, the new API is a complete overhaul with tons of improvements. It features many new properties and entities, plus better

The new release of OneDesk for May 2024 is now live! This release includes a number of features to improve your workflow and aid support. New Key Performance Indicators We have added new KPIs across the OneDesk Apps to surface useful information at a glance. To give you the ultimate flexibility, the KPIs have been