3. Release Notes

The March release of OneDesk is now live! AI Agent Assistant (Beta) OneDesk introduces our new AI-powered Agent! Odie (OD) will help your team serve your customers as efficiently as possible. An AI Agent that learns your business Odie works by learning from the data in your OneDesk account (your knowledge corpus) to help answer […]

Project Quoting & Invoicing (beta) OneDesk now offers the ability to issue Quotes for the work you do for clients. These quotes, once accepted, can be turned into invoices. If you are using QuickBooks Online, you can even get paid. There are a lot of details to unpack in these features, but here are some of the

The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features. Project Templates OneDesk has always had the ability to create projects and to clone them if copies are needed, however more advanced project templating has been added. Additional Features for

New tools to improve your customer support flow This release includes a ton of brand new features to help agents reply to customers more efficiently. The new ‘Knowledge Center’ App We have added a new app called the ‘Knowledge Center’. This app lives in the left bar (under ‘More Apps’) and helps you manage your

The newest release of OneDesk is live! This month we have some great and highly anticipated features and enhancements. Introducing: The Invoicing App With this release OneDesk introduces invoicing capability within the app. This is a major new feature that will allow you to invoice your customers for the work you have performed for them.

OneDesk’s latest release is here! The December new features and enhancements. Big Changes to Email Easily Connect your Office 365 or Gmail email accounts It is easier than ever to connect your Office 365 or Gmail / Workspace email accounts. Simply connect with oAuth (O365) or create an app password (Gmail) and you are done.

The latest update of OneDesk is live and includes the following new features and enhancements. Item Templates / Prefilled Forms Looking for a quick way to create a ticket or task with most properties already filled out? Well, we think you’ll love this feature. You can now create multiple user-facing ticket/task forms with their own

OneDesk’s latest update is live and includes the following features and enhancements. Finer scheduling – Schedule to-the minute Now in OneDesk it is possible to specify the planned schedule (planned start and finish dates) for a ticket/task or project to the minute. This means that you can schedule work not just on a particular day,

The OneDesk April 2022 update went live on April 22nd, 2022 and brings many new features, including a total revamp of the Mobile Friendly OneDesk (MFOD), macros on timesheets, and more. New Features Macros on Timesheets Many timesheets in OneDesk can be modified at once through the use of macros. Select the timesheets you wish

This update to OneDesk was released on February 18, 2022, and added several new features and enhancements. New Features Conditional custom fields Now when you want to create internal forms on OneDesk you can make the visibility of custom fields dependent on the value of others. For example, you can display the custom field ‘Web