The OneDesk Mobile App

Carry your OneDesk around with you. Our mobile app connects to your OneDesk account to provide your team with access to their tickets and tasks while on the go.

Support customers on-the-go

Answer your customers’ questions or ask for more details while on the go. If a co-worker needs more information on a task, you can reply as well. OneDesk’s mobile app ensures that you are kept in the loop on the conversations you need to be aware of.

Reply to messages & emails

Reply to customer chats or tickets from anywhere. Just like the main OneDesk web app, responses go wherever your customers are -- chat, email, portal, and more.

See your assigned tickets

Access and update your assigned tickets and task from your phone. Get notified of new assignments via push notifications.

Log new tickets

If you sometimes need to capture work that needs to be done, or log issues that may arise, just grab your phone and create a new task or ticket. You can submit them directly to the appropriate project, add details, priority, and more.

Access your assignments

Always have access to your tasks and tickets even when away from your desk. Never miss a deadline and always have all the necessary info within reach. Search, filter, or sort work by priority, date, and more. Push notifications notify you when a new task or ticket is assigned to you.

Update your progress

Make progress on your tickets and tasks while on-the-go. Add new details or attach a file, update the status, change a schedule date, and more.

Respond to teammates

You can send internal team messages or customer responses on mobile. Loop in your teammates on a ticket. Clarify the information you need on tasks. Send attachments or updates.

Log time

Update your OneDesk account by recording the time you spend on tickets and tasks. You can do this by either submitting a timesheet or by starting and stopping a timer directly from the app. Timesheets show up in the web app, to update the project or to provide a billing record.

Available for iOS and Android

Get the OneDesk mobile app from the Play Store or App Store.

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The OneDesk Mobile App

Support customers on-the-go

Reply to messages & emails

See your assigned tickets

Log new tickets

Access your assignments

Update your progress

Respond to teammates

Log time

Available for iOS and Android

More about the mobile app on the OneDesk blog

All About the OneDesk Mobile App

Mobile OneDesk Customer Experience & Settings

Mobile OneDesk: User Experience & Settings

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Top Mobile App Features

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