Feedback tools enable you to Listen, Engage and Take Action Customer feedback management is a critical component of a successful client building and product development strategies. There are a multitude

Gaining the mass customization experience by designing M&Ms I recently found out that you can design your own M&Ms. Curious to find out what that meant, I decided to go

What is stakeholder engagement? “It is difficult to overlook the importance of stakeholders in project and product development processes.” -Erika Roshdi, IMS Consulting Leading edge organizations are quickly recognizing the

What is 360 degree feedback? 360 degree feedback, also known as multisource or multi-rater feedback, is a feedback management system in which feedback comes from all around an employee about

The importance of creating a good product roadmap “A good roadmap is a useful product management tool: it informs the business, guides our tactics, and prevents us from getting distracted.”

Disruptive innovation – When innovation is threatening Even though this term was was coined in 1997 by Harvard business school professor, Clayton Christensen, many people are just starting to learn

Why you want your customers to leave feedback about your products and services It’s a fact. Today’s social customer will actively engage with their favorite brands and gladly leave feedback

Move over traditional customer service strategies As a result of today’s competitive economy, it is imperative for businesses to come up with customer service strategies that will allow them to

Co-creative methods for customer engagement In the article “Building the Co-creative Enterprise,” Francis Gouillart and Venkat Ramaswamy use Lego to illustrate the success of adopting a co-creative mindset and enhancing

Customer loyalty is all about attracting the right customer, getting them to buy often and in higher quantities and bring you even more customers. Thus, building customer loyalty is the