The value of a social mention If your organization is not paying attention to to any social mention about your company, industry, products, services, or competitors, you might want to

Product roadmapping gives your team precious certainty in an otherwise uncertain world. Living in our fast-paced, hyper-connected, always-on and ever-changing world, it can be a challenge to find a firm

Having an efficient software requirements process is crucial to your development process. Before working on any requirements, it’s important to ensure that they are all clear, accurate and complete. This

How to turn customer interactions into product gold The social web has rapidly become the preferred channel to engage with customers. As a result, it has become a top priority

The trick to resolving your issues quickly is to first be able organize your issue list so that you can have an easier time tracking them. When there are a

Opinions: eternally held, but until recently, not globally shared. Users can take either of two angles on this trend towards public sharing of all opinions. On the one hand, those

  Managing customer expectations in the era of social connectedness It’s a fact. Poor service will no longer be tolerated by your customers. Increasingly, customers are going online, to interact