The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Five Software Requirements Process Facilitation Tips
Having an efficient software requirements process is crucial to your development process. Before working on any requirements, it’s important to ensure that they are all clear, accurate and complete. This

Pragmatic Marketing Goes Social: Technology Assessment
The speed of innovation today is very much a product of the increasing connectedness, not just of individuals, but the networks, applications and content we create and use. In this

Web-based co-creation: creating new efficiencies
Advances in technology and changes in social trends, have kick started a new wave of blisteringly efficient responses from organizations to the ever changing needs of the market.And web-based co-creation
Customer interaction: Vital to innovation
How to turn customer interactions into product gold The social web has rapidly become the preferred channel to engage with customers. As a result, it has become a top priority
Tackling your issue list with OneDesk
The trick to resolving your issues quickly is to first be able organize your issue list so that you can have an easier time tracking them. When there are a
Gauging customers satisfaction
Opinions: eternally held, but until recently, not globally shared. Users can take either of two angles on this trend towards public sharing of all opinions. On the one hand, those
Customer expectations: Ask the right questions
Managing customer expectations in the era of social connectedness It’s a fact. Poor service will no longer be tolerated by your customers. Increasingly, customers are going online, to interact
OneDesk Introduces a New Way to Get up and Running Quickly (Press Release)
Role-Specific On-Ramp Allows Users to Easily Navigate across a Unified Product Platform MONTREAL, May 23, 2012– OneDesk Inc., provider of the world’s first all-in-one customer-centric solution for innovators, engineers, marketers,

Task tool tip: Uploading CSV files
Task tool spotlight: Using the tools button to upload CSV files The “tools” button is one OneDesk’s most popular features. When it comes to managing projects and tasks, this task
Social Media Trends – So long to sharing?
When everything we’re pushed to do revolves around sharing, consumers are becoming more aware that companies have a vested interest in encouraging them to do so. Is the general notion