Multiple ticket or task types
OneDesk lets you configure unique ticket and task types. Each one has its own creation email and customizable statuses. You can also select a color and icon for each type to visually distinguish them from one another.
Enabling ticket or task types can be helpful if you have separate workflows for each.
Project and portfolio types
Define up to 10 different project or portfolio types. Use types to define and organize the different services and work your perform. Each type can have unique statuses, icons, names, and colors.
Use types to define unique workflows
One of the benefits of enabling different types is the ability to define and automate different workflows. Set separate workflow automations on each of your different project, task, or ticket types. Plus, you can create separate reports, filter, and group work using types.
Learning resources
Learn how to create and use lifecycle statuses for your work items.
Create unique ticket, task, or project types for your different services.
Learn about using and creating workflow automations.