.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );color:var( --e-global-color-primary );}.elementor-88547 .elementor-element.elementor-element-68c7b704 > .elementor-widget-container{margin:5rem 0rem 0rem 0rem;}.elementor-88547 .elementor-element.elementor-element-68c7b704{text-align:center;}.elementor-88547 .elementor-element.elementor-element-68c7b704 .elementor-heading-title{font-family:var( --e-global-typography-bea0287-font-family ), Sans-serif;font-size:var( --e-global-typography-bea0287-font-size );font-weight:var( --e-global-typography-bea0287-font-weight );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-88547 .elementor-element.elementor-element-78ed64ad{text-align:center;font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-88547 .elementor-element.elementor-element-6aeea2b2 > .elementor-widget-container{margin:2rem 2rem 2rem 2rem;}.elementor-88547 .elementor-element.elementor-element-656fcf0e{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-88547 .elementor-element.elementor-element-4724dcd3{margin-top:2rem;margin-bottom:2rem;padding:1rem 1rem 1rem 1rem;}.elementor-88547 .elementor-element.elementor-element-15e1d89f .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-88547 .elementor-element.elementor-element-c98d077{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-88547 .elementor-element.elementor-element-3fa54a4{margin-top:2rem;margin-bottom:2rem;padding:1rem 1rem 1rem 1rem;}.elementor-88547 .elementor-element.elementor-element-122e7faf .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-88547 .elementor-element.elementor-element-c02fec4{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-88547 .elementor-element.elementor-element-2def7f3{margin-top:2rem;margin-bottom:2rem;padding:1rem 1rem 1rem 1rem;}.elementor-88547 .elementor-element.elementor-element-55625757 .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-88547 .elementor-element.elementor-element-63cec504{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-88547 .elementor-element.elementor-element-15fd69c{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;}.elementor-88547 .elementor-element.elementor-element-f9addf5{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-88547 .elementor-element.elementor-element-f9addf5.e-con{--flex-grow:0;--flex-shrink:0;}.elementor-88547 .elementor-element.elementor-element-c976663 .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-88547 .elementor-element.elementor-element-73fc55a{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-88547 .elementor-element.elementor-element-068637d{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-88547 .elementor-element.elementor-element-4ae6e3b.elementor-element{--flex-grow:0;--flex-shrink:0;}.elementor-88547 .elementor-element.elementor-element-37d0e87{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:2rem;--margin-bottom:2rem;--margin-left:0rem;--margin-right:0rem;--padding-top:3rem;--padding-bottom:3rem;--padding-left:0rem;--padding-right:0rem;}.elementor-88547 .elementor-element.elementor-element-15a47b4{text-align:center;}.elementor-88547 .elementor-element.elementor-element-15a47b4 .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-widget-uael-posts .uael-posts-tabs-dropdown .uael-filters-dropdown-button,.elementor-widget-uael-posts .uael-post__header-filter{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-widget-uael-posts .uael-grid-pagination a.page-numbers{color:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-grid-pagination span.page-numbers.current{color:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-post__load-more{color:var( --e-global-color-accent );background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-widget-uael-posts .uael-post-inf-loader > div{background-color:var( --e-global-color-primary );}.elementor-widget-uael-posts .uael-grid-pagination a.page-numbers, .elementor-widget-uael-posts .uael-grid-pagination span.page-numbers.current{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-widget-uael-posts .uael-post-wrapper-featured .uael-post__title, .elementor-widget-uael-posts .uael-post-wrapper-featured .uael-post__title a{color:var( --e-global-color-secondary );font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-widget-uael-posts .uael-post-wrapper-featured .uael-post__meta-data{color:var( --e-global-color-secondary );}.elementor-widget-uael-posts .uael-post-wrapper-featured .uael-post__meta-data svg{fill:var( --e-global-color-secondary );}.elementor-widget-uael-posts .uael-post__title, .elementor-widget-uael-posts .uael-post__title a{color:var( --e-global-color-secondary );}.elementor-widget-uael-posts .uael-post__title:hover, .elementor-widget-uael-posts .uael-post__title a:hover{color:var( --e-global-color-secondary );}.elementor-widget-uael-posts.uael-post__link-complete-yes .uael-post__complete-box-overlay:hover + .uael-post__inner-wrap .uael-post__title a{color:var( --e-global-color-secondary );}.elementor-widget-uael-posts .uael-post__title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-widget-uael-posts .uael-post__meta-data span{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );word-spacing:var( --e-global-typography-secondary-word-spacing );}.elementor-widget-uael-posts .uael-post__terms{color:var( --e-global-color-accent );font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );word-spacing:var( --e-global-typography-secondary-word-spacing );}.elementor-widget-uael-posts .uael-post__terms a:hover{color:var( --e-global-color-secondary );}.elementor-widget-uael-posts.uael-post__link-complete-yes .uael-post__complete-box-overlay:hover + .uael-post__inner-wrap .uael-post__terms a{color:var( --e-global-color-secondary );}.elementor-widget-uael-posts .uael-post__excerpt{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-widget-uael-posts a.uael-post__read-more{color:var( --e-global-color-accent );background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-widget-uael-posts .uael-post-grid .slick-slider .slick-prev:before, .elementor-widget-uael-posts .uael-post-grid .slick-slider .slick-next:before{color:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-post-grid .slick-slider .slick-arrow{border-color:var( --e-global-color-accent );border-style:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-post-grid .slick-slider .slick-arrow i{color:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-post__datebox{background-color:var( --e-global-color-primary );font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-weight:var( --e-global-typography-secondary-font-weight );line-height:var( --e-global-typography-secondary-line-height );word-spacing:var( --e-global-typography-secondary-word-spacing );}.elementor-widget-uael-posts .uael-post__separator{background-color:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-posts[data-skin="news"] .uael-post__terms{background-color:var( --e-global-color-accent );}.elementor-widget-uael-posts.uael-post__content-align-left .uael-post__gradient-separator{background:var( --e-global-color-accent );}.elementor-widget-uael-posts.uael-post__content-align-center .uael-post__gradient-separator{background:var( --e-global-color-accent );}.elementor-widget-uael-posts.uael-post__content-align-right .uael-post__gradient-separator{background:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-posts[data-skin="business"] .uael-post__terms{background-color:var( --e-global-color-accent );}.elementor-widget-uael-posts .uael-post__authorbox-desc{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-widget-uael-posts .uael-post__authorbox-name, .elementor-widget-uael-posts .uael-post__authorbox-name a{color:var( --e-global-color-secondary );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-88547 .elementor-element.elementor-element-7089e58 .slick-slide-bg{animation-duration:calc(5000ms*1.2);transition-duration:calc(5000ms);}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__thumbnail:hover img{opacity:1;}.elementor-88547 .elementor-element.elementor-element-7089e58.uael-post__link-complete-yes .uael-post__complete-box-overlay:hover + .uael-post__inner-wrap .uael-post__thumbnail img{opacity:1;}.elementor-88547 .elementor-element.elementor-element-7089e58.uael-equal__height-yes .uael-post-image-background .uael-post__inner-wrap:hover img{opacity:1;}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .uael-post-wrapper{padding-right:calc( 20px/2 );padding-left:calc( 20px/2 );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .uael-post-grid__inner{margin-left:calc( -20px/2 );margin-right:calc( -20px/2 );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__separator{height:1px;width:100%;margin-bottom:15px;background-color:var( --e-global-color-primary );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__content-wrap{background-color:#ffffff;padding:30px 30px 30px 30px;width:92%;margin-bottom:15px;}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__inner-wrap:not(.uael-post__noimage) .uael-post__content-wrap{margin-top:-50px;}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__inner-wrap.uael-post__noimage{padding-top:15px;}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__inner-wrap{background-color:#f6f6f6;}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );margin-bottom:5px;}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__excerpt{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );margin-bottom:20px;}.elementor-88547 .elementor-element.elementor-element-7089e58 a.uael-post__read-more{color:#ffffff;background-color:var( --e-global-color-primary );padding:10px 10px 10px 10px;}.elementor-88547 .elementor-element.elementor-element-7089e58 a.uael-post__read-more:hover{background-color:var( --e-global-color-accent );}.elementor-88547 .elementor-element.elementor-element-7089e58.uael-post__link-complete-yes .uael-post__complete-box-overlay:hover + .uael-post__inner-wrap a.uael-post__read-more{background-color:var( --e-global-color-accent );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-prev:before, .elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-next:before{color:var( --e-global-color-primary );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-arrow{border-color:var( --e-global-color-primary );border-style:var( --e-global-color-primary );border-radius:50% 50% 50% 50%;}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-arrow i{color:var( --e-global-color-primary );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-prev:before:hover, .elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-next:before:hover{color:var( --e-global-color-accent );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-arrow:hover{border-color:var( --e-global-color-accent );border-style:var( --e-global-color-accent );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post-grid .slick-slider .slick-arrow:hover i{color:var( --e-global-color-accent );}@media(max-width:1200px){.elementor-88547 .elementor-element.elementor-element-4ae6e3b{width:var( --container-widget-width, 250.8px );max-width:250.8px;--container-widget-width:250.8px;--container-widget-flex-grow:0;}}@media(min-width:621px){.elementor-88547 .elementor-element.elementor-element-3ac27174{width:58.596%;}.elementor-88547 .elementor-element.elementor-element-4deb335b{width:41.229%;}.elementor-88547 .elementor-element.elementor-element-f7fe1a8{width:40.789%;}.elementor-88547 .elementor-element.elementor-element-5694376f{width:59.211%;}.elementor-88547 .elementor-element.elementor-element-f9addf5{--width:50%;}.elementor-88547 .elementor-element.elementor-element-068637d{--width:50%;}}@media(max-width:1200px) and 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span{line-height:var( --e-global-typography-secondary-line-height );word-spacing:var( --e-global-typography-secondary-word-spacing );}.elementor-widget-uael-posts .uael-post__terms{line-height:var( --e-global-typography-secondary-line-height );word-spacing:var( --e-global-typography-secondary-word-spacing );}.elementor-widget-uael-posts .uael-post__excerpt{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-widget-uael-posts a.uael-post__read-more{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-widget-uael-posts .uael-post__datebox{line-height:var( --e-global-typography-secondary-line-height );word-spacing:var( --e-global-typography-secondary-word-spacing );}.elementor-widget-uael-posts .uael-post__authorbox-desc{line-height:var( --e-global-typography-text-line-height );word-spacing:var( 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.elementor-element.elementor-element-55625757 .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-88547 .elementor-element.elementor-element-63cec504{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-88547 .elementor-element.elementor-element-c976663 .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-88547 .elementor-element.elementor-element-73fc55a{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-88547 .elementor-element.elementor-element-15a47b4 .elementor-heading-title{line-height:var( 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);}.elementor-widget-uael-posts .uael-post__datebox{line-height:var( --e-global-typography-secondary-line-height );word-spacing:var( --e-global-typography-secondary-word-spacing );}.elementor-widget-uael-posts .uael-post__authorbox-desc{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-widget-uael-posts .uael-post__authorbox-name, .elementor-widget-uael-posts .uael-post__authorbox-name a{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-88547 .elementor-element.elementor-element-7089e58 .uael-post__excerpt{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}lang="en-US"> Notifications | Features | OneDesk Help Desk Software App

Notifications

Notifications

Keep updated on what matters.

OneDesk notifies you about the things you want to keep informed on, be it a conversation, ticket, task, or project update. This happens through various notifications settings, which you can customise to your needs. Here are some benefits:

Control who gets notified about what

OneDesk empowers you to choose who needs to be notified about what. Ensure that your users are made aware of what is most important to them, such as:

Customer support are notified on new tickets being created
Internal users are notified on new tasks assigned to them
Customers are notified on status changes and comments on their tickets
Project Managers are notified on when tasks are finished

In-app notifications

OneDesk notifies you of new messages in the application through visual and audio cues. There is a blinking tab and a ping when something requires your attention and a green bubble above the messenger app indicates the number of unread messages.

Email notifications

OneDesk notifies you no matter what communication application you are using. If you are not active inside the OneDesk application, all notifications are sent out via email so that you can stay informed without being signed in.

Push notifications

Use the OneDesk mobile app to get notified on your phone. Push notifications let you know when you are assigned a ticket or task and about new messages.

More from the OneDesk blog

Mobile OneDesk: User Experience & Settings

OneDesk offers two mobile options for users. First is the iOS/Android apps available for download on each respective app store. Second, the mobile-friendly web browser-based ...

Notifications & Emails

OneDesk has built a sophisticated messaging system that ensures you never have to worry about where the recipient of your message is. Thanks to this ...

Direct messaging between users in OneDesk

In OneDesk, you can have conversations by adding messages to tickets and tasks. When you do this, the followers of those items will get your ...

Configuring your user notification preferences

When you get new tickets, a customer starts a conversation, or a co-worker adds a comment to a task, you may need to be informed. ...

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