Deliver Managed IT Services
Be the IT backbone. OneDesk combines helpdesk and projects for MSPs and BPOs. Solve problems before they impact the client.
Trusted by Business Process Outsourcing teams around the world
Ticket Volume Management
Drowning in tickets. OneDesk queues tickets from multiple clients. You can prioritize based on contract value. This maximizes revenue.
Remote Asset Monitoring
Watch the fleet. OneDesk tracks client assets and maintenance history. You can suggest upgrades. This drives hardware sales.
Project Implementation
Onboard new clients. OneDesk manages the setup of new client systems. You can track the timeline. This ensures a smooth transition.
Automate Ticket Categorization
Sort by issue type. OneDesk tags tickets automatically. It routes "Server" issues to L2 support. This speeds up resolution.
Client Portal Access
Self-service for users. OneDesk gives client employees a place to log tickets. They see their own status. This reduces phone traffic.
Profitability Reporting
Know your margins. OneDesk compares time spent vs retainer fees. You can see which clients are profitable. This helps with pricing.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
