Full Feature Comparison
Standard$11.99 USD per user/month Start Trial | Premium13.99 USD per user/month Start Trial | Enterprise15.99 USD per user/month Start Trial | |
|---|---|---|---|
Help Desk | |||
| Ticket management |  | | |
| Email integration | | | |
| SLAs | | | |
| Canned responses | | | |
| Multiple mailboxes | | | |
| Satisfaction surveys | | | |
| Ticket forms | | | |
| Ticket templates | | | |
Project Management | |||
| Task & subtask management | | | |
| Task dependencies | | | |
| Recurring tasks | | | |
| Project templates | | | |
| Scheduling | | | |
| Task templates | | | |
| Task forms | | | |
| Resource management | | | |
Customer Channels | |||
| Customer portal | | | |
| Help center | | | |
| Web widget | | | |
| Live chat | | | |
| Unlimited help centers | | ||
Help Center | |||
| Rich text editor | | | |
| Bulk actions | | | |
| Theme customization | | | |
| Search | | | |
| Multiple help centers | | ||
Work Views | |||
| List | | | |
| Kanban | | | |
| Gantt | | | |
| Workload | | | |
| Filter, group & sort | | | |
| Save custom views | | | |
| Share custom views | | | |
Time Tracking | |||
| Time tracking on tasks & tickets | | | |
| Timers | | | |
| Timesheets | | | |
| Time approvals | | | |
Collaboration | |||
| Following | | | |
| Multiple assignments | | | |
| Agent mentioning | | | |
| Internal conversations | | | |
| Attach files | | | |
| Mobile App | | | |
Reporting | |||
| Pre-Built reports | | | |
| Custom reports | | | |
| Charts | | | |
| Report scheduling | | | |
| Exporting | | | |
Customization | |||
| Custom fields | | | |
| Custom statuses | | | |
| Custom types | | | |
| Remove OneDesk branding on Portal / email | | | |
| Customize colors/logo | | ||
| Custom domain for Help Center / Portal | | ||
Automation | |||
| Custom automated workflows | | | |
| Macros (bulk actions) | | | |
| Automatic assignments | | | |
| Automated replies | | | |
| Automated email templates | | | |
| Smart scheduling | | | |
Financial Management | |||
| Costs and revenue | | | |
| Retainers | | | |
| Quoting | | | |
| Invoicing | | | |
| Prepaid Hours | | | |
Security | |||
| Role based permissions | | | |
| Two factor authentication (2FA) | | | |
| Forced timeout option | | | |
| Single-Sign On (SSO) | | ||
| On-Premise option | Annual or longer-term only | ||
| HIPAA enabled |  | ||
Email Management | |||
| Email tracking | | | |
| Custom SMTP/IMAP | | ||
Integrations | |||
| MS365 / Outlook | | | |
| Gmail | | | |
| Google Workspace | | | |
| MS Teams | | | |
| OneDrive / Sharepoint | | | |
| QuickBooks Online | | | |
| Other built-in integrations | | | |
| Zapier | | ||
| API Access | | ||
Add ons | |||
| HIPAA enabled | | ||
| Menu of services | | ||
Product Support | |||
| Self-service knowledge base & tutorial | | | |
| Email support | | | |
| Chat support | | | |
| Tailored onboarding session | |
