Web Browser-Based App

Support customers, manage projects, and provide services from anywhere with OneDesk — web based help desk, project management, & professional service automation.

Powerful web-based help desk

Capture tickets from email integration, chat, forms, and more. Stay organized by centralizing your communication. Assign tickets to agents, log time, and capture customer satisfaction to create transparency and improve processes.

Direct email integration

Integrate with Office 365 or Google Workspace to create tickets from email. Tickets are automatically captured from emails. You can respond directly from the ticket which goes to the customer's inbox.

Multi channel

Along with email OneDesk provides integrated support tools and integrations. Allow customers to submit tickets using configurable request forms. Resolve issues quickly with live chat. Integrate with other apps to capture requests or issues.

In-context collaboration

@ mention your team on tickets or tasks to loop them into the conversation. Conversations can be linked to work, allowing everyone to stay in-context.

Integrated project management

OneDesk’s web-based project management app is seamlessly integrated with the help desk features. Support your customers and plan your projects without switching between applications.

Plan smarter

Monitor KPIs for tickets, tasks, and projects with a variety built-in charts and graphs. Run and schedule reports to export data about tickets created, logged time, SLA breaches, and much more.

Automate out the repetition

Let workflow automation rules handle the busywork. Create rules to automatically respond, assign, update, triage, and much more, allowing your team to focus on more meaningful tasks and interactions.

Hit project goals

Plan, track, and manage all kinds of work with robust project management features. Manage tasks with the list, Kanban, Gantt, and calendar views. Completely customize your work views with dozens of filters, groupings, and other configurations.

Explore the benefits of a web-based app

The all-in-one web-based support and project management app.

Easy to get started

Skip the install! Open your browser and starting working on tickets and tasks right away.

Work the way you want

With a web browser-based solution you can stay on top of your work from desktop, laptop, or mobile.

No updating required

No software updates required -- we take care of that!

Integrated mobile app

Reply to customers, update tickets, and stay up-to-date from the OneDesk mobile app.

Work from anywhere

All you need to access OneDesk is a browser. Work from home, the office, or on-site.

Stay secure

OneDesk is a web-based solution hosted on the cloud. We are hosted on AWS, known for high security standards.

Try for yourself

14 day trial. No credit card required.