9. Business Solutions Articles – OneDesk Software

Parallels between gold panning and organizing feedback I recently attended an exhibition related to Peruvian lifestyle and traditions. As part of the tour, there was a video on gold panning, more commonly known as the process of sifting for gold. This got me thinking about how the steps involved in gold panning are very similar […]

Every now and then, it’s good to read up about what others have learned about product management, especially since it’s a field that is constantly evolving. Hence, we have put together a list of some cool product management blogs that we are certain you will learn new things from, while being entertained. Check out these

Launching a new product ain’t easy You’ve spent countless months or even years developing this new product, and you are confident that it will succeed in the marketplace. Congratulations for making it this far. You are now ready to introduce your new product to the world. Understandably, this next step may bring on uncertainty and

Prioritizing projects and company goal alignment Your project management team is a critical piece of the product development puzzle. Therefore, organizations needs to have strategic processes in place for prioritizing projects. Successful project management depends on the project team’s ability to identify, analyze and manage several issues and tasks with their own unique priorities and

Every product manager knows that roadmapping is an essential aspect of the planning process. Without a product roadmap, it can be difficult to express your vision you have of your product to your team. Roadmap planning allows you and your team to categorize requirements, keep track of estimates and predict where your product is going.

With the various customization option available within OneDesk, you can configure the software to fit your needs and organization’s terminology and branding. Here is a list of all the software customization options in OneDesk: Customizing labels Labels and terms in OneDesk can be customized to fit your organization’s terminology. This also comes in handy for

Are you really listening to customers? The customer owns the conversation and ultimately decides when and how to they want to connect with you. Therefore, to stay competitive in the delivery of products and services organizations must provide every opportunity for customers to engage them, and that means any and every channel. Are you really

Ask any project manager about their job, and they will most likely ramble on about how busy they are and the many responsibilities they need to stay abreast of. Project management is about mastering the art of getting things done. Project managers spend many hours keeping their teams together, making sure that all deadlines are

Critical components of building an agile team Traditional methods of product management involve deliberate, planning and control methods where work is created and tasks are completed in disciplined sequential process that require a significant amount of initial planning. Agile development, consists of many rapid iterative planning and development cycles. This agility allows a team to

How to collaborate with internal users, external partners and customers in OneDesk OneDesk allows you to collaborate with all stakeholders, whether they are internal colleagues, external business partners, contractors, and customers from anywhere in the world. To help you understand how each one is done, we put together this short Q&A. Feel free to let