As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of money being transferred and worked with. One client came to us seeking a solution to […]
How a mortgage company utilizes the conversations feature on OneDesk More
As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of money being transferred and worked with. One client came to us seeking a solution to
How a cloud services company uses workflow automations to track parts in the supply chain More
Across the worlds of CRM, project management, and support work, there are a multitude of different tools and software that can be used. In some cases where departments are large enough to support integrating their tools with other team’s tools, it’s not a concern using so many different tools to get work done. However, there
How a childcare software provider uses OneDesk for CRM, project management, and support More
Technology is revolutionizing every aspect of our lives, and the health sector is not an exception. The industry is actively blending newer life-saving technologies on an ongoing basis. Research indicates that about 86% of healthcare service providers and related organizations are already using artificial intelligence, and the numbers continue to grow. In response, software development
How A Systems Design Company Uses OneDesk for Customer Communication & Ticketing More
Ever skipped through a Terms of Service (ToS) agreement? Ever glossed over the amazing facts printed on some random box of electronics? Ever read the entire description of a business website and re-read five more times and still not understood a thing? Yes you have. You have many many MANY times. Review and summarize your
Make your jargon (business language) into English More
It’s been a while since OneDesk had an interface refresh, though those of you who have been with us for a while will remember past updates. So without further ado, I would like you to meet the new OneDesk! This update will be rolled out to all accounts the week of April 23 to 27th.
Introducing the completely new OneDesk More
Having integration issues with your TFS and VSO? You and everybody else on this planet. It’s hard to find means to seamlessly manage work items and support tickets in between your TFS and other platforms. Especially without having to resort to manual work and blind faith from your teams that they will remember to input
Having integration issues with your TFS and VSO? More
Outgrowing Basecamp – How to move on There are a million things that need to be handled in an office or business. From corporate structure, to distribution of teams and projects, to the all-encompassing mess of communicating with all these people. You can be a hundred year-old business, with an ironclad structure and a great
Outgrowing Basecamp – How to move on More
The importance of a good customer experience: A lot of people will say business is in an idea. A great plan to fix something that was missing or incomplete. But really, a lot of the time it’s you and many others competing for the same fix. You share the same space and fight for the
The Importance of a Good Customer Experience More
B2B Social Media, 5 good reasons why you should get on that Social media is everywhere. It’s now surprising to see a company is not listed on any of the major platforms. And yet, many businesses that don’t directly deal with consumers feel that they are not meant for social media, that putting the time
B2B Social Media, 5 good reasons why you should get on that More